I have seen an interesting article on Econsultancy blog. It talks about the logos that have the most resonance with consumers. Customers recognised several of the logos, but the most well-known were:
- McAfee (79%)
- Verisign (76%)
- Paypal (72%)
- BBB (37%)
- TRUSTe (28%)
Respondents were asked
which single logo gave them most reassurance, and the three most recognised ones are clear winners here:
The results showed a chasm between the top three and the rest:
- PayPal (29%)
- Verisign (25%)
- McAfee (23%)
- BBB (7%)
- TRUSTe (3%)
The survey (of 150 mainly US respondents) which accompanied the Usabilia test also reveals much about consumer attitudes to trustmarks.
- 76% said that trust logos did affect their sense of trust in a particular website, which 64% said unknown logos affected their level of trust.
- 61% had not made a purchase because no trust logos were visible, while 76% hadn't because they didn't recognise the logo.
The results therefore suggest that
- Trustmarks do matter.
- Only a handful are instantly recognisable.
- If your trustmarks aren't recognisable, then you may be better without them.
You can se